Welcome to the CozyLittlePalls Help Center. We've compiled answers to some of the questions our customers ask most often regarding shopping, shipping, orders, and product support.

If you can't find the information you're looking for, our Customer Support Team is always ready to help. Please contact us at support@cozylittlepalls.com, and include your Order Number together with the email address used for your purchase so we can assist you more efficiently.

1. Orders & Payments

How do I use a discount or promotional code?

Applying a discount code is simple.

1. Add your desired plush products to your shopping cart.
2. Continue to the checkout page.
3. Mobile devices: Tap "Show Order Summary" to display the discount code field.
4. Desktop: Locate the discount code box on the checkout page.
5. Enter your code and click Apply.
6. Once the discount has been reflected in your order total, complete your payment using your preferred payment method.

Which payment methods do you accept?

For your security, every payment is processed through encrypted payment systems.

We currently accept:

• PayPal
• Visa
• MasterCard
• American Express
• Diner's Club
• Apple Pay
• Google Pay

How much does shipping cost?

Our standard international shipping fee is USD $5.99.

Shipping charges may occasionally vary because of promotional campaigns, destination requirements, or logistics adjustments. The final shipping cost will always be shown during checkout before payment is completed.

2. Shipping & Delivery

Do you ship internationally?

Yes.

CozyLittlePalls proudly serves customers around the world. To improve delivery efficiency, orders are dispatched from the fulfillment center that can best serve your destination whenever possible.

How long does delivery usually take?

After your order has been processed and shipped, estimated delivery generally takes 10–20 business days depending on the destination and local courier services.

How can I track my order?

Once your package has been shipped, you'll receive a shipping confirmation email containing your tracking number.

You can monitor your shipment using international tracking services such as 17TRACK by entering the provided tracking number.

My tracking information hasn't changed. Should I be concerned?

Not necessarily.

Tracking information may require 24–48 hours after shipment before appearing online. During international transportation, tracking updates can also pause temporarily while the package is moving between logistics facilities or customs checkpoints.

Why did my order arrive in separate packages?

Orders containing multiple products may occasionally be shipped separately.

To speed up processing and delivery, items may be dispatched from different warehouse locations. If this occurs, you'll receive individual tracking numbers for each shipment.

3. Order Changes

Can I change my shipping address?

Yes, but only before your order enters the shipping process.

If you discover an error in your delivery information, please email support@cozylittlepalls.com immediately using the subject:

Urgent: Address Change

Please include:

• Your Order Number
• The email address used for the purchase
• Your complete corrected shipping address

Once an order has been shipped, we are unfortunately unable to modify the delivery address.

Can I change the products in my order?

Product changes (such as replacing an item or adjusting the quantity) are only possible before fulfillment begins.

Please contact us as soon as possible with the subject:

Urgent: Order Change

Include:

• Your Order Number
• Your purchase email address
• A clear explanation of the requested changes

Requests received after packing or shipment cannot be guaranteed.

Can I cancel my order?

Orders may be canceled before shipment.

If your order has not yet been dispatched, we can process your cancellation. Please note that a small administrative handling fee may apply where permitted.

After an order has been transferred to the shipping carrier, cancellation is no longer available.

4. Product Support

My plush toy arrived damaged. What should I do?

We're sorry your order did not arrive in perfect condition.

Please contact support@cozylittlepalls.com and provide:

• Your Order Number
• Your purchase email address
• Clear photos or videos showing the damaged product
• A photo of the shipping label attached to the package

Our support team will review your case and provide an appropriate solution as quickly as possible.

I believe my product has a manufacturing defect.

We carefully inspect every product before shipment. If you believe your plush has a quality issue, please send us:

• Your Order Number
• The email address used for your order
• A detailed description of the issue
• Clear photos or a short video showing the problem

We'll evaluate the situation and assist you according to our quality assurance policy.

I received the wrong item or something is missing.

We sincerely apologize for the mistake.

Please contact us with:

• Your Order Number
• Your purchase email address
• Photos of the incorrect item received, or details of the missing product(s)

We'll investigate promptly and work toward a satisfactory resolution.

5. Account & Notifications

I didn't receive my order confirmation email.

Please check your Spam, Junk, or Promotions folder first, as automated emails may occasionally be filtered.

If you still cannot locate the confirmation, email support@cozylittlepalls.com using the same email address you used during checkout. We'll verify your order and resend the confirmation.

I haven't received my tracking number yet.

Tracking information is typically sent within 1–2 business days after your order is placed.

If that period has passed, please check your spam folder. If the email is still missing, contact our Customer Support Team, and we'll help you retrieve your tracking information.

Need More Help?

If your question isn't covered above, our Customer Support Team is happy to assist you.

Brand: CozyLittlePalls

Company: TechVerge Hongkong Limited

Registered Address:
Room 1911, Lee Garden One
33 Hysan Avenue
Causeway Bay, Hong Kong

Email: support@cozylittlepalls.com

Phone: +1 (518) 732-8884

We appreciate your trust in CozyLittlePalls and look forward to providing you with a pleasant shopping experience.