Last Updated: June 2026

Thank you for choosing CozyLittlePalls. We are committed to providing high-quality plush toys and ensuring every customer enjoys a positive shopping experience. If your order arrives with a verified issue caused by manufacturing defects, shipping damage, or fulfillment errors, our Customer Support Team will work with you to find an appropriate solution.

Please review the following policy before requesting a return, replacement, or refund.

1. General Return Policy

To maintain product quality and hygiene standards, all sales are generally considered final.

We do not accept returns or exchanges for reasons such as personal preference, change of mind, or ordering the wrong item.

Exceptions may be considered only when:

• The item arrives damaged during shipping.
• The product has a verified manufacturing defect.
• You receive an incorrect item due to our fulfillment error.

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you discover any damage, quality issue, or fulfillment mistake, you must notify us within 7 days of the confirmed delivery date.

To help us review your request as quickly as possible, please email support@cozylittlepalls.com with the following information:

• Your Order Number
• The email address used when placing the order
• A detailed description of the issue
• Clear photographs or a short video showing the damage, defect, or incorrect product

Our support team will carefully evaluate each request. Depending on the circumstances and supporting evidence, we may offer one of the following resolutions:

• A replacement product
• A partial refund
• A full refund

The final resolution will be determined after our review.

3. Refund Processing

If your request qualifies for a refund, the approved amount will be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refund to appear in your account.

Processing times may vary depending on your payment provider or financial institution.

4. Replacement Policy

CozyLittlePalls does not provide standard product exchanges.

Replacement items are available only for approved claims involving:

• Manufacturing defects
• Shipping damage
• Incorrect products shipped by our fulfillment team

Replacement requests are subject to review and approval by our Customer Support Team.

5. Unauthorized Returns

Please do not send any merchandise back without first receiving written authorization from our Customer Support Team.

Before any return is accepted, you must contact us and receive return instructions if your request is approved.

Packages returned without prior authorization may be refused or rejected. CozyLittlePalls is not responsible for unauthorized returns, and refunds or replacements cannot be guaranteed for items sent without approval.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.

Brand: CozyLittlePalls

Company: TechVerge Hongkong Limited

Registered Address:
Room 1911, Lee Garden One
33 Hysan Avenue
Causeway Bay, Hong Kong

Customer Support Email:
support@cozylittlepalls.com

Customer Service Phone:
+1 (518) 732-8884

Our Customer Support Team is committed to providing timely assistance and fair resolutions whenever an eligible issue arises. Thank you for shopping with CozyLittlePalls.