Terms of Purchase

Effective Date: June 2026

Welcome to CozyLittlePalls.

These Terms of Service describe the rules, responsibilities, and conditions that apply when you access our website, browse our products, or complete a purchase through our online store.

By using our website or placing an order, you acknowledge that you have reviewed, understood, and agreed to these terms, along with our Privacy Policy and other applicable store policies.

We encourage all customers to carefully review these terms before completing any transaction.

1. Customer Eligibility & Legal Compliance

By placing an order through CozyLittlePalls, you confirm that:

You have reached the legal age of majority in your place of residence (or have received appropriate permission from a legal guardian).
You have the legal authority to enter into a binding purchase agreement.
Your purchase and use of our products comply with all applicable laws and regulations in your region.

To maintain service quality, prevent fraud, and meet compliance requirements, we may retain records of customer communications, including email correspondence and support conversations.

2. Privacy & Personal Information Protection

We respect the privacy and security of our customers.

Any personal information collected during purchases, account activities, or customer communications will be handled according to our Privacy Policy and applicable data protection regulations.

By purchasing from CozyLittlePalls, you agree that we may collect, process, and manage your information as necessary to complete transactions, provide customer support, improve our services, and maintain operational security.

We may update our privacy practices from time to time. Continued use of our website after changes are published indicates acceptance of the updated practices.

3. Order Acceptance & Transaction Review

CozyLittlePalls reserves the right to review, limit, or refuse any order placed through our website.

Orders may be canceled or restricted in situations including, but not limited to:

Product availability issues
Suspected fraudulent activity
Incorrect pricing information
Errors within our ordering system

We may request additional information or verification before processing certain orders.

If an order is canceled after payment has been completed, the approved payment amount will be refunded to the original payment method.

We also reserve the right to update product prices, descriptions, availability, and promotional offers at any time without prior notice.

4. Product Information & Display Accuracy

We make every effort to ensure that product images, descriptions, colors, and specifications accurately represent our plush toys.

However, slight differences may occur due to:

Screen and device display settings
Photography conditions
Manufacturing variations
Differences in fabric texture, stitching, or materials

Minor variations that do not affect product quality or functionality should not be considered defects.

If a product significantly differs from its description, customers may contact our support team and follow the applicable return or resolution procedures.

We recommend reviewing product details carefully before completing your purchase.

5. Pricing Errors & Website Information

Although we regularly review our website information, occasional technical errors may occur, including incorrect product prices or promotional details.

If an order is placed based on an obvious pricing error, CozyLittlePalls reserves the right to:

Cancel the order
Notify the customer of the correction
Provide a full refund of the amount paid

We reserve the right to correct inaccurate information displayed on our website at any time.

6. Product Availability & Delivery Expectations

Product availability shown on our website is provided for reference and may change due to inventory updates.

While we aim to process orders efficiently, delivery times may vary depending on:

Shipping destination
Carrier operations
Weather conditions
Customs procedures
Unexpected supply chain interruptions

Items marked as available may occasionally become unavailable during order processing.

If this occurs, we will notify you and may remove the unavailable item from your order while adjusting the final payment amount accordingly.

7. International Orders & Local Requirements

Customers purchasing from outside our primary service regions acknowledge that international orders may be subject to local conditions.

These may include:

Different product regulations or requirements
Limited availability of local support services
English-language product information and care instructions
Differences in packaging or labeling standards

Customers are responsible for confirming that products purchased from CozyLittlePalls can legally be imported into their destination country.

8. Customs Duties, Taxes & Import Fees

For international shipments, customers are responsible for any additional charges imposed by their local authorities.

These charges may include:

Customs duties
Import taxes
VAT
Clearance fees
Other government-required charges

Such fees are not included in the product price or shipping fee unless otherwise stated.

The customer acts as the importer of record and is responsible for complying with local import requirements.

9. Governing Law & Company Information

These Terms of Service and any transactions completed through CozyLittlePalls shall be interpreted according to applicable laws governing our business operations.

Contact Customer Support

If you have questions regarding these Terms of Service, your order, or any store-related matter, our support team is available to assist you.

To help us respond efficiently, please include:

Your Order Number
The email address used during checkout
A description of your inquiry

Customer Support Email:
support@cozylittlepalls.com

Customer Service Phone:
+1 (518) 732-8884

Thank you for choosing CozyLittlePalls. We appreciate your trust and are committed to providing a safe, reliable, and enjoyable shopping experience.

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