Last Updated: June 2026

Thank you for shopping with CozyLittlePalls. We are committed to delivering your plush toys safely and efficiently while providing a reliable shopping experience. Please review the following shipping information before placing your order.

1. Order Processing

After your payment has been successfully authorized, our fulfillment team begins preparing your order.

Most orders are processed, inspected, packed, and dispatched within 3 business days.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

CozyLittlePalls ships to customers worldwide.

We currently charge a flat international shipping fee of USD $5.99.

After your order has been shipped, estimated delivery generally requires 10–20 business days, depending on the destination country, local customs procedures, and carrier operations.

3. Possible Shipping Delays

Although we strive to deliver every order on schedule, shipping times may occasionally be affected by circumstances beyond our control, including but not limited to:

• Customs inspections
• Severe weather conditions
• Transportation disruptions
• Carrier delays
• Peak holiday shipping periods

We appreciate your patience should any of these situations occur.

4. Order Tracking

Once your package has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address used during checkout.

You may track your shipment through international tracking services such as 17TRACK.

Please allow approximately 24–72 hours after shipment for tracking information to appear in the carrier's system.

5. Multiple Shipments

Orders containing multiple products may occasionally be divided into separate shipments.

To improve shipping efficiency, items may be dispatched from different warehouses or fulfillment partners. If your order is split, each shipment will receive its own tracking number.

Products may therefore arrive on different dates.

6. Order Changes & Cancellations

If you need to update your shipping address, telephone number, or product details (such as quantity or item selection), please contact us within 12 hours of placing your order.

Please email support@cozylittlepalls.com and include:

• Your Order Number
• The email address used for the purchase
• A detailed explanation of the requested change

Once an order has entered the fulfillment or shipping process, modifications or cancellations may no longer be possible.

7. Failed Delivery Attempts

If delivery cannot be completed, the shipping carrier may leave the package at a local delivery facility or provide instructions for redelivery or pickup.

Customers are responsible for following the carrier's instructions to receive their package.

CozyLittlePalls cannot be held responsible for orders returned because of:

• Incorrect or incomplete shipping addresses
• Failure to collect the package within the carrier's required timeframe

8. Tracking Delays

If your tracking information appears inactive, please review the following:

• If the tracking history has been updated within the past 7 days, your package is generally still moving through the shipping network.
• If no tracking updates have appeared for more than 7 consecutive days, please contact support@cozylittlepalls.com with your Order Number so we can assist by contacting the shipping carrier.

9. Lost or Missing Packages

Packages Lost During Transit

If the shipping carrier confirms that your package has been officially lost during transportation, CozyLittlePalls will arrange a replacement order at no additional cost.

Packages Marked as Delivered

Once the carrier confirms successful delivery to the shipping address provided during checkout, responsibility for the package transfers to the recipient.

We are unable to provide refunds or replacements for orders reported as lost or stolen after the tracking status shows "Delivered."

If this occurs, we recommend checking with household members, neighbors, your local postal office, or building management.

10. Shipping Locations

CozyLittlePalls proudly serves customers in many countries worldwide.

If we are unable to deliver to your location, we will notify you as soon as possible and arrange an appropriate refund.

To improve delivery efficiency and product availability, orders may be shipped from different fulfillment centers or directly from carefully selected manufacturing partners located in various regions, including facilities serving North America, Europe, Australia, and other international destinations.

11. Important Information

By placing an order with CozyLittlePalls, you acknowledge and agree to the following:

Delivery Estimates

Estimated delivery times are provided for reference only and should not be interpreted as guaranteed delivery dates.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.

These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.

Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.

CozyLittlePalls cannot be responsible for delivery issues resulting from incorrect, incomplete, or outdated address information supplied by the customer.

Contact Us

If you have any questions regarding shipping or your order, our Customer Support Team is happy to assist you.

Brand: CozyLittlePalls

Company: TechVerge Hongkong Limited

Registered Address:
Room 1911, Lee Garden One
33 Hysan Avenue
Causeway Bay, Hong Kong

Email: support@cozylittlepalls.com

Phone: +1 (518) 732-8884

Please include your Order Number and the email address used for your purchase whenever you contact us so we can provide assistance as quickly as possible.